Nairobi, May 5 -- The usage of automatic teller machines (ATMs) has dropped to the lowest level since the Central Bank of Kenya (CBK) began reporting the transactions, underscoring the impact of a shift to cashless banking.

There were, for instance, 3.2 million transactions conducted through ATMs in February this year, a sharp fall from peak figures in 2012 when more than 20 million transactions were processed monthly.

The introduction of digital payment platforms has heavily impacted ATM usage as customers seek convenience.

The ability to transfer money from bank accounts to mobile wallets has reduced the need for ATMs, with customers increasingly paying for goods and services directly from their phones.

"We are back to the peak that...