Nairobi, May 6 -- Old Mutual General Insurance says its investment in artificial intelligence (AI) helped save about Sh400 million last year by streamlining routine tasks and flagging fictitious claims, pointing to the increasing adoption of automation in the industry.

The insurer explained that using AI has allowed it to cut paperwork in the claims management process, lowering operational costs and improving fraud detection by analysing patterns in the usually data-heavy claim forms.

"We are relying on AI to reduce areas of revenue leakages and also detect fraud patterns that were initially difficult to catch. Last year, we saw a saving of almost Sh400 million that is directly attributed to AI tools adjudication," said Japheth Ogalloh,...