Nairobi, May 10 -- As artificial intelligence (AI) shifts from a productivity tool into a co-worker capable of handling complex workflows, a new class of companies, built around deep integration of the technology into everyday operations, is emerging globally.

Technology firms and analysts are calling them 'frontier firms'; businesses that are redesigning their operating models around AI agents, automation, and machine intelligence, rather than merely layering chatbots onto existing processes.

An AI agent is a software programme that acts autonomously to achieve specific goals by perceiving its environment, reasoning, planning and using integrated tools.

Unlike regular chatbots like ChatGPT, agents can execute tasks like booking flight...