South Africa, Sept. 29 -- Many municipalities struggle to deliver services efficiently due to siloed, incomplete, or outdated data. Revenue collection, for example, is hampered when departments do not have a unified view of assets or service areas. Waste management often exposes these gaps. During audits, municipalities may report the number of households served, yet thousands of units (often unregistered sectional schemes) are effectively invisible in official systems.

Waste trucks continue to service these areas without clarity on ownership or billing, while municipalities remain unaware of service gaps. Similarly, informal developments, new housing, or unregistered properties can fall through the cracks, leading to under-collected rat...