South Africa, Aug. 25 -- Previously, many customers only discovered additional charges once their parcels reached customs, often receiving emails from couriers requesting payment.

This led to confusion, delays, and in some cases, orders being held at the border.

With the new feature, customs fees are calculated and displayed directly on the checkout page, giving customers full visibility of their total cost before they pay.

Shein is responding to its customers who said that they prefer upfront visibility of customs charges, so this is to minimise any confusion and frustration in their shopping experience with their purchases.

By showing customs fees at checkout, Shein is making the shopping experience transparent, predictable, and str...