South Africa, Oct. 1 -- Based on a survey of 201 retailers and 1,400 consumers, the study reveals that 74% of online retailers are already profitable and expect continued growth, while consumers show a clear preference for local platforms over international rivals.

Retailers confident in payments and operations

Retailers reported exceptionally high levels of satisfaction with their online operations.

Ninety-two percent expressed confidence in their payment providers, reflecting years of investment in secure, frictionless systems. Fraud and security challenges were cited by only a minority, with cart abandonment now more commonly attributed to lengthy checkout processes and shipping fees.

Profitability is strong, with nearly three-quar...