South Africa, Aug. 7 -- Against a backdrop of economic uncertainty and rapid technological disruption, African CX leaders are under more pressure than ever to deliver value that is both measurable and meaningful. But what does "value" really mean in 2025? And how are Africa's most trusted brands redefining customer connection, trust, and growth?

Ahead of the summit, three headline speakers, Tatiana Ndlovu (Nedbank Africa), Zain Naidoo (Dischem), and Ben Phillips (Fujitsu), shared exclusive insights on the state of customer experience across the continent.

"The most urgent challenge right now is the digital divide and with it, a crisis of trust," says Tatiana Ndlovu, executive head of marketing for Nedbank Africa. "Without reliable acces...