South Africa, Aug. 17 -- This orientation has served her well in a career that has placed her in one of H+A's most demanding roles. As national sales manager the pressure is real, but she is clear that she does not carry it alone - every department plays a crucial part in achieving targets.

A recent health emergency when gearing up for the biggest single campaign in the history of H+A , confirmed something she had always believed: build people well enough that they do not need you to succeed. The team went on to deliver despite her absence.

Her mentor, Alex Garlick, is still a vivid presence in how she leads: someone who could cut through complexity without losing sight of the human being behind the job title. Franklin has borrowed this...