Dhaka, Nov. 13 -- Microsoft's global outage has disrupted email, workplace applications and artificial intelligence tools worldwide, with the technology giant struggling to restore normal operations after a series of server failures.

The problems began on Nov 12, affecting Outlook and several Microsoft 365 services, including Teams and the company's AI assistant Copilot.

Although engineers have reported improvements, the recovery process has been uneven, raising questions about how a failure within Microsoft's infrastructure could spread across so many applications.

What Went Wrong?

Microsoft has identified problems involving servers supporting Exchange Online, its cloud-based email platform, but has yet to establish the underlying ca...