New Delhi, Aug. 3 -- The Telecom Regulatory Authority of India (TRAI) on Monday launched a revamped version of its "TRAI MyCall" mobile application, allowing telecom consumers to directly rate and report their voice-calling experience, as the regulator looks to blend consumer feedback with technical network data for a more rounded assessment of service quality.

TRAI MyCall is a citizen-facing platform that lets users share real-time feedback on voice calls along with relevant network parameters.

This feedback is made visible, in anonymised form, to both Telecom Service Providers (TSPs) and TRAI, giving operators insight into where network performance needs improvement, and giving the regulator an evidence base to assess Quality of Exper...