New Delhi, Nov. 8 -- Organizations realizing the highest value from artificial intelligence (AI) in customer service reported up to 50 per cent or higher improvements across core customer service key performance indicators, according to EY India's latest report.

The report mentioned that while AI adoption expanded broadly, business value generation remained uneven.

The report classified enterprises into three categories based on outcomes: Achievers, accounting for 23 per cent of respondents who secured high or very high value; Challengers, making up 33 per cent with moderate returns; and Aspirants, forming 44 per cent with low or very low returns.

Achievers regularly registered 25 per cent to 50 per cent or higher gains, exceeding 50 p...