New Delhi, Aug. 7 -- About only 0.0008% food quality related complaints are received on average. Based on complaints during the last three years, appropriate penal actions have been taken by IRCTC, such actions include imposition of fines amounting to Rs 5.13 crore, issuance of 54 show-cause notices, six termination of contracts and debarment of licensees for food quality and hygiene violations, Ministry of Railways said.

Regular and surprise inspections are conducted by Railway/IRCTC officials, including Food Safety Officers, to ensure quality, hygiene, safety and regulatory compliance. These inspections cover key aspects such as food safety, staff deployment, equipment maintenance, cleanliness and adherence to prescribed standards whil...