New Delhi, June 17 -- The Ministry of Civil Aviation (MoCA) has established a 24x7 Passenger Assistance Control Room (PACR) to provide real-time resolution of passenger grievances during disruptions.

PACR brings together representatives from Airlines, Airports, Directorate General of Civil Aviation (DGCA), Bureau of Civil Aviation Security (BCAS), and Airports Authority of India (AAI), under MoCA's leadership, ensuring stranded passengers receive immediate support.

Civil Aviation Secretary Samir Kumar Sinha said the government is working towards building a more seamless and robust grievance redressal system over the next 90-100 days to further improve efficiency in handling passenger complaints.

Sinha said the ministry is working to im...