New Delhi, Sept. 22 -- India's 130 nano retail Global Capability Centres (GCCs) are adopting artificial intelligence at more than three times the rate of the country's top 50 retail GCCs, with AI penetration at 10.2 per cent compared with 3 per cent, according to a release by TeamLease Digital.

The findings point to a technology-first model among smaller GCCs, with these centres often being built around engineering, data and AI from the outset rather than adding such capabilities later, the release said.

The 130 nano retail GCCs employ 32,380 professionals, with an average headcount of 253 per centre. Around 64 per cent are technology-led, while 22 per cent were built specifically around data and AI. Of the 130 centres, 45 began operati...