More than 70% of travellers rely on AI for planning but only half trust it for final booking: Report
New Delhi, Sept. 27 -- Seventy-one per cent of travellers are comfortable letting AI generate initial ideas, but only half will let it make a flight or hotel booking on their behalf or handle a disruption during the trip.
A joint report titled "Winning Hearts in an Age of Infinite Travel Choices" by Skift Research and McKinsey & Company noted that while artificial intelligence sees widespread adoption during early journey stages, travellers draw a firm line at final financial commitments.
According to the report, 62 per cent of travellers say AI tools make trip planning easier, with 52 per cent anticipating higher usage over the next 12 months. AI sees heaviest deployment during research, where 34 per cent of respondents use it. While 6...
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