Thiruvananthapuram, Nov. 13 -- In a move to streamline grievance redressal and strengthen coordination with the state police, Keralam Home Minister Ramesh Chennithala's office on Friday introduced a digital system featuring major upgrades to two portals, HM ACTS and HOMeS, enabling complainants to track action on their petitions directly on their mobile phones.

According to an official media release issued here today, the two platforms are designed to speed up the disposal of public grievances and provide the Home Minister with real-time information on major crimes and day-to-day police operations across the state.

Under the HM ACTS system, every complaint received by the Home Minister's office will be registered on the portal and forwa...