New Delhi, Aug. 13 -- Skill and talent gaps in India's global capability centre (GCC) sector could put up to 19.3 per cent of the sector's future value at risk by 2030, even as GCCs prepare for a major shift towards artificial intelligence (AI)-led work, according to a PwC India-FICCI study.

The report, based on a survey of 200 senior GCC executives across eight industries, said skill shortages are already limiting annual value creation by up to 10 per cent. It added that GCCs could unlock an additional 7.83 per cent in annual value or revenue by addressing key skill gaps.

The study comes as 86 per cent of GCCs expect AI integration to bring substantial or transformational changes to the nature of work by 2030. However, readiness remain...