Shimla, Nov. 9 -- Himachal Pradesh Police set a new record in emergency response management on Diwali, with the State's Emergency Response Support System (ERSS-112) handling 586 emergency incidents in a single day, the highest ever since its inception.

According to Himachal Pradesh Police, the emergency calls included 187 fire-related incidents, putting significant pressure on emergency response teams across the State. Despite the unprecedented volume of calls, ERSS-112 maintained an average Event Response Time of just 3 minutes and 37 seconds.

Director General of Police (DGP) Himachal Pradesh, Ashok Tewari, congratulated the ERSS-112 team, including call takers, dispatchers, supervisors and field-level Emergency Response Units, for the...