Gandhinagar, June 11 -- In a major citizen-centric initiative aimed at ensuring the timely resolution of representations and complaints at the local level, Gujarat Director General of Police (DGP) G.S. Malik on Thursday issued an office order mandating all police officers across Gujarat to devote two hours daily to public grievance hearings.

The primary objective of the directive is to make policing more citizen-centric and establish a strong mechanism whereby citizens do not have to travel all the way to Gandhinagar, the DGP Office, or the Secretariat to seek redressal of their grievances or obtain justice.

Under the leadership of Deputy Chief Minister Shri Harsh Sanghavi, the Gujarat Police has adopted a citizen-centric approach, with...