Gandhinagar, June 20 -- The Gujarat State Road Transport Corporation (GSRTC) has recorded an average passenger satisfaction rating of 4.7 out of 5 stars through its QR-code-based feedback system, with more than 3.13 lakh passenger responses received between March 1 and June 19, 2026.

According to GSRTC, the QR-code feedback mechanism, which was introduced on a pilot basis in March 2025, has now been expanded across the state's public transport network. The corporation said the initiative was aimed at improving passenger safety, comfort and service quality by enabling commuters to submit feedback directly through their mobile phones during their journey.

The QR-code system, initially introduced in premium luxury buses, was later expanded...