New Delhi, July 24 -- Governments need to move beyond isolated artificial intelligence (AI) pilot projects and redesign the way public services are delivered to fully harness the technology's potential, according to a McKinsey report.

The report said AI can improve public sector efficiency, enhance service delivery and help governments make better use of public resources. However, it noted that many AI initiatives fail to move beyond the pilot stage due to challenges such as workflow integration, data access, model risks and operating costs.

"Achieving real impact, however, requires more than isolated pilots. Fully realizing AI's potential demands organizations rewire by redesigning processes, ways of working, and operating models to ma...