New Delhi, May 19 -- The Employees' Provident Fund Organisation has sharpened its focus on cutting litigation and speeding up grievance redressal, while also preparing to meet members on WhatsApp for round-the-clock support, the Ministry of Labour and Employment has said.

On the litigation front, EPFO has been running "mission mode" disposal drives to clear cases stuck in various legal forums. A dedicated drive targeted consumer court cases under its "Nidhi Aapke Nikat" programme. "Cases were identified in advance and taken up for expedited resolution," the organisation said. The push brought down pending consumer cases from 4,936 on April 1, 2024 to 2,646 by March 31, 2026.

The overall legal backlog is also shrinking. "The overall pend...