New Delhi, July 9 -- The Department of Financial Services (DFS) is strengthening its grievance redressal mechanism to improve customer trust and service delivery across banks and insurance companies, according to the Ministry of Finance.

The Insurance Division of DFS secured second position in the Group A category of the Grievance Redressal Assessment and Index (GRAI) for May 2026. The Banking Division ranked sixth in the same category.

The ministry said the department receives more than 2.5 lakh grievances every year and has consistently featured among the top 10 ministries and departments in the GRAI rankings since November 2025.

The ministry said the government's focus on improving grievance resolution is aimed at making governance ...