New Delhi, Nov. 11 -- The Delhi High Court has held that passengers aggrieved by alleged misconduct or unlawful behaviour of airline personnel may pursue appropriate civil or criminal remedies available under law, while refusing to direct the Ministry of Civil Aviation and the Directorate General of Civil Aviation (DGCA) to frame a separate regulatory mechanism for such complaints.

Justice Amit Mahajan dismissed a petition seeking directions to formulate rules and guidelines to address alleged misconduct, harassment and misbehaviour by airline personnel towards passengers.

The Court observed that the formulation of rules, regulations and regulatory guidelines falls within the domain of the competent authorities and is a matter of policy...