Mumbai, Sept. 10 -- State Bank of India (SBI) will target customer engagement, employee productivity, and proactive risk management as its three core priorities for deploying agentic artificial intelligence across its network, said the Chairman, Challa Sreenivasulu Setty.

The public sector lender plans to use the emerging technology to deliver hyper-personalised services to customers, simplify internal operations for staff, and bolster institutional safeguards against systemic risks.

Speaking to the media on the sidelines of the Global Fintech Fest 2026 in Mumbai, Setty noted, "I think we will be focusing on three major areas in adoption of agentic AI: mainly on the customer engagement and hyper personalisation and the employee side how...