New Delhi, Aug. 15 -- Indian banks will need to move beyond digitising structured processes and fundamentally redesign their operating models to unlock the next wave of productivity from artificial intelligence (AI), with agentic AI expected to automate complex tasks while enabling employees to focus on higher-value decisions, according to a report by FICCI, IBA and Boston Consulting Group (BCG).

The report said the maximum productivity gains from AI will come not from simply automating existing workflows, but from rewiring bank operations, with repetitive tasks and activities with predictable outcomes automated and human resources redeployed towards decisions involving greater complexity, judgement and value.

Despite significant invest...