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To curb mis-selling, RBI should get banks to reward customer-orientation

New Delhi, April 12 -- Agents and employees representing banks and non-bank financial companies (NBFCs) have been known to frequently push inappropriate products on hapless customers in their zeal to ... Read More


Mis-selling malaise: RBI's recent proposals are welcome but not enough to curb malpractices

New Delhi, March 30 -- The Reserve Bank of India (RBI) recently issued draft amendments to its Responsible Business Conduct Regulations. These cover the advertising, marketing and sales of financial p... Read More