Sri Lanka, May 15 -- The Central Bank of Sri Lanka (CBSL) has announced the launch of an online Complaint Management System (CMS), marking a significant step to facilitate the submission of complaints and grievances by financial consumers relating to Financial Service Providers (FSPs) regulated by CBSL.

The CMS has been introduced with the aim of enhancing accountability, efficiency, and transparency in the complaint handling process within the regulatory framework of CBSL, the statement said.

The system enables financial consumers to submit complaints and grievances in a structured and standardised format, supporting more effective regulatory oversight and timely resolution.

The platform streamlines complaint management processes by r...