India, Oct. 26 -- In today's hyper-connected world, the digital revolution has transformed how businesses communicate with customers. With trust at a premium and attention spans at a minimum, strong customer engagement is now the backbone of loyalty, retention, and business growth.

Customers expect fast, efficient, and personalised support. Yet, the digital landscape is saturated with the battle for customer attention being fierce, making it imperative for businesses of today to reimagine how they interact with their customers.

The solution? Leveraging technology to deliver seamless, personalised experiences that not only cut through the clutter but also make every customer interaction count.

Using new technology helps businesses conne...