India, Nov. 3 -- The Telecom Regulatory Authority of India (TRAI) has tightened consumer grievance redressal requirements for telecom operators and internet service providers (ISPs), introducing financial disincentives of up to Rs 20 lakh per quarter per licensed service area for lapses in handling consumer complaints and appeals.

The revised framework, notified on 2 November 2026 under the Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations, 2026, also mandates round-the-clock complaint centres, shorter appeal timelines and greater accountability in grievance management.

The changes aim to improve the accessibility and effectiveness of complaint redressal as consumers increasingly use digital channels, including mobile...