India, Aug. 20 -- Maureen Chong, Regional Vice President, Asia and India at Zendesk, brings over two decades of expertise in the information technology sector, spanning strategic roles at Akamai, SAP, Oracle, and IBM. At Zendesk, she leads the company's go-to-market strategy across Asia and India, helping businesses transform their customer experience frameworks through next-generation technologies, including Artificial Intelligence (AI).

In this conversation, she unpacks the evolution of AI agents in redefining customer engagement-from scaling omnichannel presence and automating social media interactions to delivering deeply personalised, emotionally intelligent support. Chong also explains how AI agents go far beyond traditional chatbo...