Hanoi, Aug. 11 -- The Vietnam Electricity (EVN) held a conference in Hanoi on August 11 to celebrate 20 years of its Customer Management Information System (CMIS) and a decade of customer service centres, highlighting their pivotal role in digital overhaul strategy as it aims to rank among ASEAN's top three power providers by 2030. EVN leaders said CMIS has advanced to version 4.0 over the past two decades, fully digitising operations and customer services while handling data for over 32 million clients and processing hundreds of millions of transactions each year. The platform integrates with Vietnam's National Public Service Portal, the national population database, and various payment systems, forming the "backbone" of EVN's business a...