ALEXANDRIA, Va., Feb. 24 -- United States Patent no. 12,562,166, issued on Feb. 24, was assigned to Zoom Communications Inc. (San Jose, Calif.).
"Visual interactive voice response key mapping" was invented by Hemambika Pappanallore Iyengar (Plano, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "A telephony system generates a graphical user interface (GUI) keypad that includes one or more options detected in an audio stream from an interactive voice response (IVR) system. The telephony system detects speech associated with the IVR system in the audio stream and parses the speech to determine one or more options. The telephony system maps each option to a respective key on the GUI keypad. The system gener...