ALEXANDRIA, Va., Dec. 23 -- United States Patent no. 12,506,628, issued on Dec. 23, was assigned to Zoom Communications Inc. (San Jose, Calif.).
"Blockchain for contact center engagement data" was invented by Alejandro Martin Paiuk (West Hartford, Conn.).
According to the abstract* released by the U.S. Patent & Trademark Office: "A server of a contact center generates an engagement recording and engagement metadata associated with a contact center engagement. The engagement metadata identifies one or more user devices and one or more business servers. The server stores the engagement recording and the engagement metadata in a block of a private blockchain. The block includes a cryptographic hash of a previous block in the private blockcha...