ALEXANDRIA, Va., Aug. 5 -- United States Patent no. 12,701,185, issued on Aug. 4, was assigned to Zoom Communications Inc. (San Jose, Calif.).
"Automated conference item selection" was invented by Nick Swerdlow (Santa Clara, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Conference item selection is automated by a server that retrieves one or more items from a data store based on a determination that the text includes one or more keywords or a change in the subject of the call. The keywords can include phrases. The retrieved items include one or more of scripts, articles, manuals, daily bulletins regarding a system state, or any resource that can be used to assist with a customer call or interaction. ...