ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,445,560, issued on Oct. 14, was assigned to ZenPayroll Inc. (San Francisco).
"Communication routing based on user characteristics and behavior" was invented by Brandon Anthony Scott (San Francisco), Aurobind Ravichandran (San Francisco), Matthew Surjana Oey (San Francisco) and Gregory Shunsuke Wilson (San Francisco).
According to the abstract* released by the U.S. Patent & Trademark Office: "An enhanced routing system determines a service provider best suited to fulfill a user's request to interact and establishes a communication session between the user's client device and a device of the service provider. The enhanced routing system may use user characteristics and behavior to sele...