US Patent Issued to Wells Fargo Bank on Sept. 15 for "Advanced machine learning methods for enhanced call transcript annotation and targeted analytics report generation" (American, Indian Inventors)

ALEXANDRIA, Va., Sept. 15 -- United States Patent no. 12,737,566, issued on Sept. 15, was assigned to Wells Fargo Bank N.A. (San Francisco).

"Advanced machine learning methods for enhanced call transcript annotation and targeted analytics report generation" was invented by Nathaniel J. Hale (New York), Rameshchandra Bhaskar Ketharaju (Hyderabad, India) and Ananth Kendapadi (Charlotte, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method includes receiving a call transcript, wherein the call transcript is associated with transcript metadata. The method further includes determining one or more annotations for the call transcript. The method further includes annotating the call transcript with the one o...