US Patent Issued to Wells Fargo Bank on June 9 for "Systems and methods for ranking call intent probability" (Minnesota Inventor)

ALEXANDRIA, Va., June 9 -- United States Patent no. 12,651,266, issued on June 9, was assigned to Wells Fargo Bank N.A. (San Francisco).

"Systems and methods for ranking call intent probability" was invented by Carmel Nadav (Eagan, Minn.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems, apparatuses, methods, and computer program products are disclosed for deriving call intent probability. An example method includes receiving a set of call menu tokens and creating an n-gram from the set of call menu tokens. The example method further includes receiving an intent call log for a candidate call intent, which includes a frequency of the n-gram and a total frequency, and determining, by scoring circuitry, an...