US Patent Issued to Wells Fargo Bank on July 21 for "Interaction response guidance" (California, North Carolina, Georgia Inventors)

ALEXANDRIA, Va., July 21 -- United States Patent no. 12,688,848, issued on July 21, was assigned to Wells Fargo Bank N.A. (San Francisco).

"Interaction response guidance" was invented by Zheng Liu (Charlotte, N.C.), Xinran Shi (Duluth, Ga.) and Ye Yu (San Francisco).

According to the abstract* released by the U.S. Patent & Trademark Office: "This disclosure describes a computer information system or computing system capable of analyzing communications between computing devices. In one example, this disclosure describes a method that includes identifying, based on text derived from a message originating from a user device, a topic associated with the message; generating, based on the topic and the text derived from the message, one or more...