US Patent Issued to Verint Americas on Sept. 8 for "System and method for integrating and automatedly executing customer service representative resource tools" (British Inventor)

ALEXANDRIA, Va., Sept. 8 -- United States Patent no. 12,731,156, issued on Sept. 8, was assigned to Verint Americas Inc. (Alpharetta, Ga.).

"System and method for integrating and automatedly executing customer service representative resource tools" was invented by Scott Mackie (Glasgow, Great Britain).

According to the abstract* released by the U.S. Patent & Trademark Office: "The present invention is a system and method for organizing and integrating electronic customer service resources. A CEC system from a customer interaction receives data from a customer interaction and analyzes the data using a CAE incorporating a set of analytics rules before selecting a customer service module or a document from a document database based on the an...