US Patent Issued to Verint Americas on June 30 for "Systems and methods for query creation for use in automated quality management" (Israeli Inventors)

ALEXANDRIA, Va., July 16 -- United States Patent no. 12,670,150, issued on June 30, was assigned to Verint Americas Inc. (Alpharetta, Ga.).

"Systems and methods for query creation for use in automated quality management" was invented by Karni Gilon (Herzliya, Israel), Dvir Cohen (Tel Aviv, Israel), Ron Peretz Epstein Koch (Tel Aviv, Israel) and Avidor Tenenboim (Holon, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "Systems and methods for improving query creation and AQM are provided. A user interface is provided that allows an analyst to generate and test queries. After the analyst provides a query, one or more subsets of previous call center interactions are selected to test the provided query using...