ALEXANDRIA, Va., July 15 -- United States Patent no. 12,664,306, issued on June 23, was assigned to United Services Automobile Association (USAA) (San Antonio).
"Dynamic tagging of media for service sessions" was invented by Vijay Jayapalan (San Antonio), Gregory Yarbrough (San Antonio) and Eric J. Smith (Helotes, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques are described for real time monitoring and tagging of media content generated during a service session between an individual and a service representative (SR). Media content received during a service session may be dynamically tagged with one or more metadata tags during the service session, the tag(s) indicating portion(s) of the medi...