US Patent Issued to U.S. Bancorp, National Association on April 14 for "Root cause detection of struggle events with digital experiences and responses thereto" (Minnesota, Oregon, Kentucky, California Inventors)

ALEXANDRIA, Va., April 15 -- United States Patent no. 12,602,307, issued on April 14, was assigned to U.S. Bancorp, National Association (Minneapolis).

"Root cause detection of struggle events with digital experiences and responses thereto" was invented by Stephanie M. Ostrowski (Portland, Ore.), Michelle L. Clark (Owensboro, Ky.), Thomas W. Malowney (Minneapolis), Amrita Deo (Fairfield, Calif.), Nathan M. Mertz (Minneapolis) and John W. Harasyn (Minneapolis).

According to the abstract* released by the U.S. Patent & Trademark Office: "A diagnostic platform is configured to identify friction with a technology product or digital experience. The platform can be configured to improve the functioning of the digital experience by identifying re...