ALEXANDRIA, Va., April 21 -- United States Patent no. 12,608,714, issued on April 21, was assigned to Twilio Inc. (San Francisco).
"Data model for omnichannel customer interactions" was invented by Ryan Kennedy (San Francisco), Charlie Helin (Murrieta, Calif.), Dipesh Chauhan (San Francisco), Ajey Shah (San Francisco) and Aymen Naim (Walnut Creek, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "Described herein is a cloud-based omnichannel customer interaction service, also referred to as a contact center service, that deploys an improved data model for capturing customer interaction data. From the data model, a database schema is instantiated to include a set of related database tables. The arrangemen...