US Patent Issued to Truist Bank on March 31 for "Systems and method for efficient routing based upon identified subject matter" (North Carolina Inventors)

ALEXANDRIA, Va., March 31 -- United States Patent no. 12,592,901, issued on March 31, was assigned to Truist Bank (Charlotte, N.C.).

"Systems and method for efficient routing based upon identified subject matter" was invented by Susan Seagraves (Charlotte, N.C.) and Sarah Eckenrod (Charlotte, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method, computer program product, and computer system for receiving, by a computing device, a communication sent from a first user. Text of the communication may be analyzed to determine a topic of the communication. A second user associated with the topic of the communication may be identified. The communication may be routed to the second user based upon, at least ...