US Patent Issued to TRUIST BANK on March 3 for "Automated processing of feedback data to identify real-time changes" (Virginia, North Carolina Inventors)

ALEXANDRIA, Va., March 3 -- United States Patent no. 12,566,953, issued on March 3, was assigned to TRUIST BANK (Charlotte, N.C.).

"Automated processing of feedback data to identify real-time changes" was invented by Kenneth William Cluff (Powhatan, Va.), Qing Li (Cary, N.C.) and Peter Councill (Richmond, Va.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Disclosed are systems and methods that automatically classify, filter, and reduce large volumes of feedback data as a function of time using artificial intelligence technology. The aggregated feedback data is reduced by representing the feedback data as sets of descriptors corresponding to one or more time periods that are displayed on a graphical user inte...