US Patent Issued to Truist Bank on July 14 for "Chat support platform having automatic keyword correction" (North Carolina Inventor)

ALEXANDRIA, Va., July 14 -- United States Patent no. 12,682,164, issued on July 14, was assigned to Truist Bank (Charlotte, N.C.).

"Chat support platform having automatic keyword correction" was invented by Barath Jayaraman (Charlotte, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computing device, a computer program product, and a computer-implemented method for delivering enhanced financial services and, more particularly, for facilitating a virtual chat communication session between a user and a virtual support agent which automatically identifies and corrects keywords which the user may misspelled. A pre-stored list of valid keywords is maintained and is used to identify which keywords are misspe...