US Patent Issued to TRUIST BANK on Aug. 25 for "System and method for personalization of a chat bot" (North Carolina, South Carolina Inventors)

ALEXANDRIA, Va., Aug. 25 -- United States Patent no. 12,719,820, issued on Aug. 25, was assigned to TRUIST BANK (Charlotte, N.C.).

"System and method for personalization of a chat bot" was invented by Barath Jayaraman (Fort Mill, S.C.) and Alex Heath Misiaszek (Cornelius, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method are described for personalizing a chat bot for a user. The system and method include receiving user authentication, retrieving a user profile, determining a user personality using an AI engine configured to predict the user's personality, receiving indication for a chat bot response, determining content and personality of the chat bot response based on the user profile,...