US Patent Issued to TOSHIBA TEC on Aug. 18 for "System and method to predict and prevent customer churn in servicing business" (California Inventor)

ALEXANDRIA, Va., Aug. 18 -- United States Patent no. 12,711,514, issued on Aug. 18, was assigned to TOSHIBA TEC K.K. (Tokyo).

"System and method to predict and prevent customer churn in servicing business" was invented by Marianne Kodimer (Huntington Beach, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for minimizing customer churn in device service businesses commences with execution of a customer service contract. Ongoing customer data capture is made for each contract. Customer data includes contract events, environmental events, service events, device usage analytics and personnel events. Machine learning is applied to captured customer data, which machine learning is based on...