US Patent Issued to THE BOSTON CONSULTING GROUP on Sept. 8 for "Generative AI systems for interpreting customer service communications" (Massachusetts Inventors)

ALEXANDRIA, Va., Sept. 8 -- United States Patent no. 12,730,964, issued on Sept. 8, was assigned to THE BOSTON CONSULTING GROUP INC. (Boston).

"Generative AI systems for interpreting customer service communications" was invented by Andrea Gao (Boston), Urvi Awasthi (Boston), Sanjay Elangovan (Boston) and Matthew Kropp (Boston).

According to the abstract* released by the U.S. Patent & Trademark Office: "In an example method, a system accesses first data including text transcripts of a plurality of voice calls, and generates, based on the first data, labeled representations of the voice calls using the one or more computerized LLMs. The system generates the labeled representations by determining a plurality of contextual categories associat...